DEPOSIT & PAYMENT POLICY
When placing an order for a 50% deposit is taken to secure your order. This deposit is non-refundable. The final payment is due on collection or prior, payment can be made by bank transfer or Paypal, cash, credit or debit card.
FOOD ALLERGY DISCLAIMER
My kitchen is NOT an allergy-free kitchen. I cannot guarantee that our products are free from ingredients that may affect those with food allergies. I do recognise the seriousness of food allergies and recommend that you contact me before you place an order to inform of any food allergies that you or your party may have, we reserve the right to decline any orders for clients with serious food allergies. Cake by Kym will not assume any liability for adverse reactions to our products.
TRAVELLING WITH THE CAKE
DO NOT place the cake on a seat in the car, seats are not straight and will likely damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat. Extra care should be taken when driving as your cake will be delicate. Cake by Kym will not take any responsibility for damage to cakes once collected and transported by customers.
All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Please note cupcakes should be consumed within 2 days, cakes 3 days and fruit cakes 7 days.
ALTERATIONS TO ORDERS
Any alterations to the original order must be confirmed in writing and maybe subject to additional charges. Late amendments to orders are often possible to accommodate and every effort will be made to accommodate these changes.
CHANGE OF DATE
If for any reason you wish to rearrange the date of your cake every effort will be made to accommodate these changes without any additional charges provided sufficient notice is given and I am able to accommodate the new date. However, if I am fully booked on your newly requested date and as a result you have to cancel your order I will not be able to refund any deposits made.
When ordering a cake with fresh flowers, you confirm you accept fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
Cake by Kym takes no responsibility for flowers being food-safe.
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks, flower tape etc.
COLOURS AND DESIGN
You may wish to supply me with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed I will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings. I can only create your finished order from what I interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however I will work with you to ensure you are happy with the design.
Products made by Cake by Kym are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on my page are for guidance purposes only.
I photograph all of my cakes and reserve the right to use any photographs for display or promotion without compensation to you.
Cancellation by the customer: If the order is cancelled, your deposit is non-refundable, payment remains required for any and all expenses already incurred on behalf of the finished product.
Cancellation by Cake by Kym: I shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside my reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Cake by Kym will give as much notice as possible if I am unable to fulfil your order. I will endeavour to find someone else who can produce your order and will refund you any monies already paid.
All cakes require a signature on collection, this indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. I am not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. I always keep samples of products for a reasonable time. In addition, I always take photographs of the cakes prior to delivery / collection.
Complaints are extremely rare in the world of cakes and I have never had a complaint as yet. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to me within 24 hours to ensure I am able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery. We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
Please note icing may crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
The customer will be asked to sign a sheet that will state the following:
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Cake by Kym for any subsequent damage once the cake has been handed over to the customer or venue and has left my property. Cake by Kym will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.
These terms and conditions do not in any way affect your statutory rights as a consumer. The content of the pages are for your general information and use only and is subject to change.